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Last Updated: March 16, 2022

Contempo bug

If you are experiencing bug accessing OneDrive online, you lot tin see the condition of Microsoft Function Online Services at the Service Health portal.

ISSUE

Some customers with macOS 12.2 or later may encounter the error message "Microsoft OneDrive uses a legacy system extension that is not available in the latest versions of MacOS. Contact the developer for support".

RECOMMENDED ACTION

Update your OneDrive to the latest version.

Update

On macOS 12.1 "Monterey" and later, macOS and OneDrive run a new Files On-Demand feel.

The macOS sync icons now look the same no thing which cloud service yous use, and the macOS behavior might be new to you.

Learn more.

Result

This error will announced if you have 2 versions of OneDrive installed.

WORKAROUND

Nosotros do non back up running both standalone and App Store versions of OneDrive next.

If you desire to switch between them, you must first remove the previous installation by running the Reset script inside of the app bundle:

1. Right-click or CTRL-click the OneDrive app

2. Select Show package contents then Contents/resources/reset*.command

3. Install the latest OneDrive for macOS from your preferred source.

On macOS 12.ane and later, OneDrive runs a new Files On-Demand experience which may touch file path location and Autosave for some users.

Learn more.

Final Updated: November 24, 2021

ISSUE

Some customers are unable to sign in correctly when clicking a link to a shared file or binder.

WORKAROUND

Delight sign in to onedrive.com before clicking the sharing link.

Last Updated: November 22, 2021

Consequence

Some customers may be unable to preview saved email .msg files with the following errors:

• The file couldn't be opened

• No file to preview

• Hmm... looks like this file doesn't take a preview nosotros can prove you.

Status

We are working on the problem, apologies for any inconvenience acquired.

Last Updated: Nov 22, 2021

ISSUE

Some customers may encounter the error "items weren't added" when trying to add together items to an album that has been shared with you lot.

STATUS

You cannot add together images to someone else'due south albums, only to shared folders. We're working hard to remove the Add items button which shouldn't be in that location.

Issue

After updating to macOS Monterey, OneDrive will appear to hang or crash when you sign in to an on-premises SharePoint Server.

SharePoint online is non afflicted.

WORKAROUND

We are working on the problem, but until and then:

1. If yous haven't updated to macOS Monterey, please consider delaying the update until this issue is resolved.

2. If you have already update to macOS Monterey, you tin can however admission your SharePoint and OneDrive content from the spider web.

ISSUE

Some users are seeing the error code 0x80049d61 when launching the OneDrive store app. We are aware of the problem and are working to release fix equally before long every bit possible.

WORKAROUND

Apply the OneDrive desktop app or go to Onedrive.com.

Last Updated: November 19, 2020

Effect

After updating to macOS Big Sur, some Mac users may see OneDrive stuck on "Processing changes" for a long time.

RECOMMENDED Activeness

This is caused by a VolumeID change which happened equally part of the OS upgrade.

No action is required - please wait for the changes to complete.

ISSUE

Some customers may see that their Personal Vault binder displays text in the wrong language.

This is because of a difference between your OneDrive language settings and your PC language settings.

RECOMMENDED Activity

We accept started to deploy a fix, but there are two workarounds immediately available:

1. Change your Microsoft Business relationship Profile language settings to match your PC language settings (Start > Settings > Display Language).

2. Sign out and close all browser windows.

3. Rename your Personal Vault folder:

   1. Sign in to OneDrive.com

   2. Unlock your Personal Vault folder.

   3. Choose Rename from the acme menu bar. This volition synchronize your language settings.

ISSUES

Any client using a router which has BT Spider web Protect enabled volition not be able to admission OneDrive. Considering BT Web Protect works at a network level, it's applied to all devices using your dwelling house BT Broadband connection or BT Wi-fi when logging in with your BT ID.

STATUS: WORKAROUND

Disable BT Web Protect to permit access to OneDrive.

1. Sign in to your BT business relationship.

2. Go to the My Security Settings folio.

3. Switch the BT Web Protect toggle off.

   

Note:If you lot're using a router that'due south not from BT, at that place may be boosted settings you need to change to make it compatible with BT Web Protect.

Common bug

The OneDriveBackup settings at present include your Desktop. You tin show either your PC'due south Desktop, or your Desktop folder in OneDrive.

In new installations of Windows 10 for many eligible users, the default setting is to save files to OneDrive, rather than to your PC. To learn how to change your OneDrive Backup settings, read Files save to OneDrive by default in Windows 10.

Event

When files are uploaded via the OneDrive.com website, the dates shown may be the uploaded time and date, and not the expected file date.

Tips:

• If photos seem to be in the wrong time zone, that is because in that location's no time zone information in image EXIF metadata. OneDrive will always display the time stamp of the "Appointment Taken" field in UTC.

• Video files practice contain timezone data, and so should display the right time.

WORKAROUND

To show the right date, ensure the files or folder are available on your PC past correct-clicking the files or folder and select Always keep on this device

Salve disk infinite with OneDrive Files On-Demand for Windows 10.

You lot may see a difference between Size and Size on Deejaywhen viewing file, binder or bulldoze properties. This could be because of the following reasons:

1. The OneDrive Files On Demand feature doesn't download the file to your figurer, merely a placeholder or link to information technology.

2. Storage utilities testify file categories, not the actual files.

For more data, read why OneDrive disk space and file size don't friction match.

After deselecting a binder from the list of folders you lot choose to sync, y'all may run into an error: "The file or folder already exists on OneDrive."

Workaround options:

Pick one: Delete it from the PC.

Note:Information technology'south safe to delete it because information technology'due south notwithstanding available in OneDrive online. If you don't want to have the binder in OneDrive and but take the folder on your PC, move the folder out of the PC's OneDrive folder (see option two).

Pick 2: Remove the file or folder from OneDrive.

Note:With the file included in selective sync, movement the binder to some other place exterior the OneDrive binder structure. This volition delete the files and folder from OneDrive.com and make them only bachelor on your PC.

ISSUE

A indistinguishable file is created with your computer name added to the filename, for case:

• book1.xlsx

• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. SelectFirst, type "credentials," and and so select Credentials Manager.

2. Select the Windows Credentials tab.

3. Under Generic Credentials, look for any entries containing "OneDrive Cached Credentials" and remove them.

4. Restart OneDrive.

Mac:

1. From Spotlight search type "keychain" and select "Keychain Access". If it'south not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for "OneDrive."

3. Delete "OneDrive Buried Credential."

4. Run OneDrive.

If these workarounds don't resolve the outcome, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Annotation: You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always admission your files by signing in to OneDrive.com.

Outcome

When you try to add your account to OneDrive for Mac, you may receive the mistake: "You're already syncing this account."

WORKAROUND

1. From Spotlight search type "keychain" and select " Keychain Access". If it's not visible in Spotlight, get to the Utilities folder and open up Keychain Access from there.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Go to/Users/<username>/Library/Group Containers/

5. Detect and deleteUBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. Restart OneDrive.

Come across Also

What exercise the OneDrive error codes mean?

What practice the OneDrive icons mean?

Hints and tips

• Read more on how to fix OneDrive sync issues, how to set bug uploading files, or what to do if y'all're over your OneDrive storage limit.

• Learn how to notice lost or missing files in OneDrive or what the OneDrive error codes mean.

• Download the latest Windows updates to get the most out of OneDrive. For information on the latest version of OneDrive, read the OneDrive release notes.

Need more help?

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b

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